Andy Flinn Financial Director Pentagon Group
RDS Global provide the Pentagon Group with a tailor made Service Plan scheme that is simple to operate, affordable and which delivers far better cash flow benefits than many other schemes. The regular reviews and site visits carried out by their Service Plan team are a huge benefit in supporting us to maximise our potential for Customer Retention and of course our future profitability.
Andy Flinn
Financial Director Pentagon Group
David Allwood Group Financial Controller Thurlby Motors
Customer retention is key in the current economic climate and Service Plan provides us with a mechanism to help us retain our customers whether in Service or Sales. RDS Global provide a scheme that is easy to use and cheaper than having the process in house. They also work with us, providing ongoing training to ensure we operate the best process in terms of preparing and presenting quotes at no extra cost. RDS Global have delivered on everything they promised.
David Allwood
Group Financial Controller Thurlby Motors
Julian Bawdon Group Service Manager Baylis
We moved over to the RDS Global scheme as the one we were using was laborious and difficult to administer. Now we have a scheme that does exactly what we were told it would do. Producing a quote is quick and easy, the relevant paperwork self-explanatory. The route to sale is as quick as can be, and the flow is logical and therefore efficient. The service and support provided by the Service Plan team at RDS Global is excellent.
Julian Bawdon
Group Service Manager Baylis
Paul Manning Director Drive Motor Retail Limited
RDS Global have provided Drive Motor Retail with a hosted server and network management solution for 6 years and we have found their services to be extremely efficient and professional. Over the period we have managed to make considerable cost savings through outsourcing our IT requirements, yet without sacrificing flexibility and functionality. Service Plan from RDS Global has provided the Group with a fully supported tool to increase customer retention and improve cash flow both simply and affordably. From our experiences, I can thoroughly recommend the services of RDS Global.
Paul Manning
Director Drive Motor Retail Limited
Robin Wilson Managing Director Wilson & Co
Service Plan supplied by RDS Global is a vital part of our ongoing strategy to increase customer retention.
The Service Plan system can be maintained simply and is extremely flexible &ndash allowing us to upload a bespoke pricing spreadsheet, including add on products and to then be able to quickly produce well presented quotes.
The RDS team have shown great support and enthusiasm in helping us implement the system and are always on hand to advise and carry out training. In particular, RDS always have a solution to any issues we encounter and are quick to highlight any areas for attention in how we are using the system. This great relationship means that we are confident in its ongoing success in our business.
We are extremely pleased with the system and find that customers are responding well to this additional offering and that we are making a positive impact on our customer retention.